What can a health plan community office do for you?
A community office is the insurer’s storefront. It handles the paperwork side of your coverage, in person and usually in several languages, without a phone tree.
| You need to | Plan community office | HRA Medicaid office | Doctor or clinic |
|---|---|---|---|
| Enroll in a plan or switch to this carrier | Yes | Applications only | No |
| Renew Medicaid, Essential Plan or Child Health Plus with help | Yes, they help you file | Yes, for HRA cases | No |
| Replace a plan ID card, change a primary care doctor | Yes | No | No |
| Ask why a claim was denied, start a complaint | Yes | No | No |
| Fix a Medicaid case, a budget or an HRA letter | No | Yes | No |
| See a doctor | No (some EmblemHealth sites share a building with ACPNY medical offices) | No | Yes |
EmblemHealth describes Neighborhood Care services as member services, enrollment help, connections to local resources such as food and housing, and free classes. It also says plainly that Neighborhood Care does not provide medical care. If your problem is with the Medicaid case itself, go to the city instead: HRA Medicaid offices by borough.
What should I bring to a community office?
Healthfirst publishes the most complete list, and it fits every carrier:
- Your plan ID card and, if you have one, your New York State Medicaid benefit card.
- Proof of identity and age, such as a birth certificate.
- Proof of citizenship or immigration status, if you are enrolling.
- Proof of income: recent pay stubs, Social Security, SSI, veterans’ or pension letters.
- Proof of address: a rent receipt, mortgage statement or mail with your address.
- For Medicare enrollment: your Medicare card, your current drug coverage details, and a list of your doctors and prescriptions.
- Any letter from the plan, NY State of Health or HRA that you want explained.
Bring the letter itself, not a photo of it. The case number and the deadline on it decide what the office can do today.
Healthfirst community offices in NYC
Healthfirst lists these New York City offices on its community office page (copy of September 29, 2026). For members it says appointments are not required; enrollment appointments can be booked by phone, video (Medicare only) or in person.
| Borough | Office | Address | Hours |
|---|---|---|---|
| Bronx | Fordham | 412 E Fordham Road, Bronx, NY 10458 | Mon to Sat 9:00 to 5:30 |
| Bronx | Parkchester | 112 Hugh J. Grant Circle, Bronx, NY 10472 | Mon to Sat 9:00 to 5:30 |
| Brooklyn | Bensonhurst | 2236 86th Street, Brooklyn, NY 11214 | Mon to Sat 9:00 to 5:30 |
| Brooklyn | Crown Heights | 263 Utica Ave, Brooklyn, NY 11213 | Mon to Fri 10:00 to 5:00, Sat 10:00 to 3:00 |
| Brooklyn | Flatbush | 2166 Nostrand Avenue, Brooklyn, NY 11210 | Mon to Sat 9:00 to 5:30 |
| Brooklyn | Sunset Park, 5th Ave | 5202 5th Avenue, Brooklyn, NY 11220 | Mon to Sat 9:00 to 5:30 |
| Brooklyn | Sunset Park, 7th Ave | 5324 7th Ave, Brooklyn, NY 11220 | Mon to Sat 9:00 to 5:30 |
| Manhattan | East Broadway | 28 E. Broadway, New York, NY 10002 | Mon to Sat 9:00 to 5:30 |
| Manhattan | East Harlem | 116 East 116th Street, New York, NY 10029 | Mon to Fri 10:00 to 5:00, Sat 10:00 to 3:00 |
| Manhattan | Washington Heights | 1467 St. Nicholas Ave, New York, NY 10033 | Mon to Sat 9:00 to 5:30 |
| Queens | Elmhurst | 40-08 81st Street, Elmhurst, NY 11373 | Mon to Sat 9:00 to 5:30 |
| Queens | Flushing | 39-06 Main Street, Flushing, NY 11354 | Mon to Sat 9:00 to 5:30 |
| Queens | Jackson Heights | 93-14 Roosevelt Ave, Jackson Heights, NY 11372 | Mon to Sat 9:00 to 5:30 |
| Queens | Jamaica | 161-21 Jamaica Ave, Jamaica, NY 11432 | Mon to Sat 9:00 to 5:30 |
| Queens | Richmond Hill | 122-01 Liberty Avenue, Richmond Hill, NY 11419 | Mon to Sat 9:00 to 5:30 |
| Queens | Ridgewood | 56-29 Myrtle Ave, Ridgewood, NY 11385 | Mon to Sat 9:00 to 5:30 |
Healthfirst’s page lists no Staten Island office; its other offices are in Nassau, Suffolk, Westchester and Orange counties. Healthfirst’s live site blocked automated access when we checked, so we used the archived copy; confirm by phone first. Healthfirst in New York.
Fidelis Care community offices in NYC
Fidelis lists 14 offices in the five boroughs on its office finder. Its page also shows special hours for November 10, 2026, which is a reminder that hours move.
| Borough | Office | Address | Phone | Regular hours |
|---|---|---|---|---|
| Bronx | East Tremont | 815 East Tremont Avenue, Bronx, NY 10460 | (718) 896-2531 | Mon to Fri 9 to 5:30, Sat 9 to 1 |
| Bronx | Southern Boulevard | 1043 Southern Boulevard, Bronx, NY 10459 | (718) 617-7851 | Mon to Fri 9 to 5:30, Sat 9 to 1 |
| Brooklyn | Bensonhurst | 2133 86th Street, Brooklyn, NY 11214 | (718) 685-5280 | Mon to Sat 9 to 5:30 |
| Brooklyn | Flatbush | 779 Flatbush Avenue, Brooklyn, NY 11226 | (718) 230-6181 | Mon to Sat 9 to 5:30 |
| Brooklyn | Sunset Park | 5708 7th Avenue, Brooklyn, NY 11220 | (718) 633-5308 | Mon to Sat 9 to 5:30 |
| Manhattan | Chinatown | 185 Canal Street, Suite 406, New York, NY 10013 | (212) 226-6157 | Mon to Sat 9 to 5:30 |
| Manhattan | Inwood | 100-02 Post Avenue, New York, NY 10034 | Not listed | Mon to Fri 8:30 to 5, Sat 9 to 1 |
| Manhattan | Washington Heights | 1365 St. Nicholas Avenue, New York, NY 10033 | (212) 342-2250 | Temporarily closed for renovations |
| Queens | Flushing | 135-16 Roosevelt Avenue, Flushing, NY 11354 | (718) 896-4511 | Mon to Sat 9 to 5:30 |
| Queens | Jackson Heights | 37-49 82nd Street, Jackson Heights, NY 11372 | (718) 476-6319 | Mon to Fri 9 to 5, Sat 9 to 1 |
| Queens | Jamaica | 92-39 Guy R. Brewer Boulevard, Queens, NY 11433 | (718) 906-0800 | Mon to Fri 9 to 5, Sat 9 to 1 |
| Queens | Rego Park | 95-01 63rd Drive, Rego Park, NY 11374 | (718) 896-7244 | Mon to Fri 9 to 5, Sat 9 to 1 |
| Queens | Ridgewood | 1674 Putnam Avenue, Ridgewood, NY 11385 | (718) 896-7245 | Mon to Fri 9 to 5, Sat 9 to 1 |
| Staten Island | Staten Island | 965 Richmond Avenue, Staten Island, NY 10314 | (718) 420-1236 | Mon to Sat 9 to 5:30 |
While Washington Heights is closed, Fidelis directs visitors to a StreetSide RV on site, weekdays 8:30 to 5. Older Fidelis pages and directory sites show different Jackson Heights and Jamaica addresses; the ones above are from the current office finder. Fidelis Care.
EmblemHealth Neighborhood Care locations in NYC
EmblemHealth’s location finder lists Neighborhood Care sites that combine member services and enrollment, and separate sales offices that handle enrollment only. Members and non-members can visit Neighborhood Care. All locations close November 26 and 27, 2026, for Thanksgiving.
| Borough | Location | Address | Phone | Hours |
|---|---|---|---|---|
| Bronx | Fordham Road | 254 E. Fordham Road, Bronx, NY 10458 | 855-346-1554 | Mon to Thu 9 to 6, Fri 9 to 5 |
| Bronx | Southern Boulevard | 932 Southern Blvd., Bronx, NY 10459 | 800-223-0654 | Mon to Thu 9 to 6, Fri 9 to 5 |
| Brooklyn | Bensonhurst | 2482 86th St., Brooklyn, NY 11214 | 800-447-0856 | Mon to Fri 9:30 to 6 |
| Brooklyn | Brooklyn Heights | 195 Montague St., 2nd Floor, Brooklyn, NY 11201 | 888-447-5260 | Mon to Fri 9 to 5 |
| Brooklyn | Crown Heights | 546 Eastern Parkway, Brooklyn, NY 11225 | 855-283-2156 | Mon to Thu 9 to 6, Fri 9 to 5 |
| Brooklyn | East New York | 101 Pennsylvania Ave., Brooklyn, NY 11207 | 888-238-9872 | Mon to Thu 9 to 6, Fri 9 to 5 |
| Manhattan | Chinatown | 87 Bowery, New York, NY 10002 | 855-283-2151 | Mon to Fri 9:30 to 6 |
| Manhattan | Duane Street | 52 Duane St., New York, NY 10007 | 888-447-9111 | Mon to Thu 8 to 6, Fri 8 to 2 |
| Manhattan | Harlem | 215 W. 125th St., New York, NY 10027 | 866-469-0999 | Mon to Thu 9 to 6, Fri 9 to 5 |
| Queens | Cambria Heights | 206-20 Linden Blvd., Cambria Heights, NY 11411 | 866-539-0999 | Mon to Thu 9 to 6, Fri 9 to 5 |
| Queens | Elmhurst | 88-31 55th Ave., Elmhurst, NY 11373 | 800-211-2803 | Mon to Fri 9 to 6 |
| Queens | Flushing | 41-61 Kissena Blvd., Flushing, NY 11355 | 800-447-0752 | Mon to Thu 9 to 6, Fri 9 to 5 |
| Queens | Jackson Heights | 40-31 82nd St., Jackson Heights, NY 11373 | 800-722-9716 | Mon to Thu 9 to 6, Fri 9 to 5 |
| Staten Island | Annadale | 4771 Hylan Blvd., Staten Island, NY 10312 | 888-447-9121 | Mon to Thu 8:30 to 5:30, Fri 9 to 5 |
| Staten Island | Clove Road | 1050 Clove Road, Staten Island, NY 10301 | 888-447-9120 | Mon to Thu 9 to 6, Fri 9 to 5 |
Enrollment-only sales offices: Flatbush, 1000 Church Ave., Brooklyn, NY 11218 (917-364-8572); Richmond Hill, 125-06 101st Ave., Richmond Hill, NY 11419 (917-816-0745); Washington Heights, 1420 St. Nicholas Ave., New York, NY 10033 (646-485-4356); all weekdays 9 to 5. Neighborhood Care is closed on weekends. The general line is 800-274-2950 (TTY 711). EmblemHealth and MetroPlus.
MetroPlus community offices in NYC
MetroPlus runs storefront community offices and also staffs desks inside NYC Health + Hospitals sites. Its location pages give no per-office phone; the 24/7 Customer Services line is 1-800-303-9626, and enrollment is 1-855-809-4073.
| Borough | Office | Address | Hours |
|---|---|---|---|
| Bronx | Fordham Rd | 25 E Fordham Rd, Ground Floor, Bronx, NY 10468 | Mon to Fri 9 to 6, Sat 10 to 3 |
| Bronx | Southern Blvd | 959 Southern Blvd, Ground Floor, Bronx, NY 10459 | Mon to Fri 9 to 5, Sat 10 to 2 |
| Brooklyn | Flatbush | 2221 Church Avenue, Ground Floor, Brooklyn, NY 11226 | Mon to Fri 9 to 6, Sat 9 to 5 |
| Brooklyn | Brighton Beach | 225 Brighton Beach Avenue, Brooklyn, NY 11235 | Mon to Fri 9 to 7, Sat (confirm by phone) |
| Manhattan | Harlem | 2104 Adam Clayton Powell Blvd., Ground Floor, New York, NY 10027 | Mon to Sat 9 to 6 |
| Queens | Jackson Heights | 92-14 Roosevelt Avenue, Ground Floor, Jackson Heights, NY 11372 | Mon to Fri 9 to 6, Sat 10 to 6 |
| Queens | Flushing (with NYC H+H Elmhurst) | 136-13 Roosevelt Avenue, Flushing, NY 11354 | Mon to Fri 9 to 5 |
| Staten Island | Port Richmond | 238A Port Richmond Avenue, Staten Island, NY 10302 | Mon to Fri 9 to 5, Sat 9 to 1 |
| Staten Island | Hylan Blvd | 2656 Hylan Blvd, Suite 120, Staten Island, NY 10306 | Mon to Fri 9 to 7, Sat and Sun 10 to 2 |
MetroPlus also lists hospital desks, for example at Lincoln, Jacobi and North Central Bronx in the Bronx, Kings County and Woodhull in Brooklyn, and Bellevue, Metropolitan and Gouverneur in Manhattan. These keep weekday hours only. A Richmond Hill office is listed as “coming soon”.
Office, phone or HRA: which one is right?
| Your situation | Best first stop |
|---|---|
| You want to join or switch to a specific carrier | That carrier’s community office or enrollment line |
| Your renewal packet arrived and you need help filling it in | Your plan’s office, or a free navigator |
| HRA says your Medicaid case is closing | HRA, by phone or at a Medicaid office |
| You want to compare carriers without a sales pitch | A certified navigator, not a carrier office |
| You need a new ID card today | The plan’s office, or the member portal |
A carrier office will help you with its own plans and is staffed by that carrier’s own enrollment staff. That is the weak point of this route: nobody at a Fidelis office will tell you MetroPlus has your cardiologist. For a neutral comparison use a free navigator or the carrier comparison method.
What to say at the desk:
“I’m a member of [exact plan name]. I need help with [renewal / a new card / changing my doctor]. Can you do that here today, and what document number will I get to show it was done?”
Questions people ask
Where is the Fidelis Care office in Jackson Heights?
Fidelis lists its Jackson Heights community office at 37-49 82nd Street, Jackson Heights, NY 11372, phone (718) 476-6319, open weekdays 9 to 5 and Saturday 9 to 1.
Where is the Fidelis Care office in Flushing?
At 135-16 Roosevelt Avenue, Flushing, NY 11354, phone (718) 896-4511, Monday to Saturday 9 to 5:30, per the Fidelis office finder.
What is EmblemHealth Neighborhood Care?
EmblemHealth’s walk-in centers for member services, enrollment help, community resources and free classes. Members and non-members can visit. They do not provide medical care.
Do I need an appointment at a Healthfirst community office?
Healthfirst says appointments are not required for members. People who want to enroll can schedule an appointment by phone, video for Medicare, or in person.
Can a plan office fix my Medicaid case?
No. A plan office can help you file a renewal or update the plan, but decisions on a Medicaid case are made by NY State of Health or the city’s Human Resources Administration.
Sources
- Healthfirst — Community office locations (archived copy of September 29, 2026) (checked 2026-11-03)
- Fidelis Care — Find an office (checked 2026-11-03)
- EmblemHealth — Find a Neighborhood Care location (checked 2026-11-03)
- EmblemHealth — Neighborhood Care (who can visit, services) (checked 2026-11-03)
- MetroPlusHealth — Bronx locations (checked 2026-11-03)
- MetroPlusHealth — Brooklyn locations (checked 2026-11-03)
- MetroPlusHealth — Manhattan locations (checked 2026-11-03)
- MetroPlusHealth — Queens locations (checked 2026-11-03)
- MetroPlusHealth — Staten Island locations (checked 2026-11-03)
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This page explains how the system works. It is not medical advice. More.