Who finds you a dentist: your plan or the state?

It depends on how your Medicaid is delivered, and the answer decides which list you search. New York Medicaid covers dental care either through fee-for-service Medicaid or through a Medicaid managed care plan, according to the state Health Department.

Your situationWhere to look
Your card says Healthfirst, Fidelis Care, MetroPlus or another planCall the plan’s member number and ask for its dental directory
You only have the New York State benefit card (straight Medicaid)The state’s Medicaid Enrolled Provider Listing, or call 311
You are on the Essential PlanYour carrier’s dental network; dental is included for most enrollees
Your child is on Medicaid or Child Health PlusThe plan’s pediatric dental list; insurekidsnow.gov also lists dentists
You cannot find anyone taking new patientsCommunity health center dental clinics on the city’s low-cost list
You have no coverageSliding-scale clinics and dental schools, and check whether you qualify for Medicaid

The state’s rule for plan members is direct: members enrolled in a Medicaid managed care plan should contact their plan for help locating a participating dental provider. A dentist who “takes Medicaid” may still not take your plan, which is why the plan’s list beats a general search.

How to find a dentist who takes your Medicaid plan

  1. Read the exact plan name on your card. “Healthfirst” or “Fidelis” is the company; the plan name is what the dental office checks. Is Healthfirst Medicaid? · Is Fidelis Care Medicaid?
  2. Call the member number on the back and ask: “Who handles dental benefits for my plan, and can you give me three dentists near my ZIP code who are taking new adult patients?”
  3. Ask the plan to check availability, not only participation. Being in network and having an open appointment are two different facts.
  4. Call each dental office yourself with the plan name and your member ID. Online directories are stale across the industry.
  5. Ask about the work you need before you book: “Do you do root canals and crowns for Medicaid patients, or only extractions?” Some offices take Medicaid for cleanings but refer out everything else.
  6. If the plan cannot find anyone within a reasonable distance, ask it in writing to find you a dentist, or to arrange one outside the network, and write down the date and the name of the person you spoke to. How to verify a provider.

Plans list dental among their Medicaid benefits. Healthfirst’s Medicaid page includes checkups, cleanings, X-rays and fillings and says you do not need a referral from your primary care doctor to see a dentist. Fidelis Care lists dental and vision care among its Medicaid Managed Care benefits.

If you have straight Medicaid: the state’s own tools

People with fee-for-service Medicaid, the version without a plan, use the state’s tools. On its dental benefits page the Health Department points members to:

  • the Medicaid Enrolled Provider Listing, a searchable state dataset of providers enrolled in New York Medicaid;
  • a directory of dental clinics that accept Medicaid;
  • InsureKidsNow.gov, for children’s dentists;
  • the city’s NYC Area Low Cost Dental Provider list;
  • and, for New York City residents, 311, where you can ask for help finding a dentist.

What does New York Medicaid dental cover?

The state lists medically necessary oral exams, cleanings, X-rays, restorations such as fillings, dentures, extractions, crowns, root canals and, in certain circumstances, implants. Teledentistry visits are covered where appropriate. Your dentist recommends treatment and submits prior approval requests when they are needed; you do not file them yourself.

The rules widened on January 31, 2024, after a class action settlement. Coverage for crowns and root canals expanded so people can keep more of their natural teeth, and replacement dentures and implants no longer require a letter from your physician. Since January 1, 2025, silver diamine fluoride, a brush-on cavity treatment, is covered for all ages. If you were told before 2024 that Medicaid would only pay to pull a tooth, that answer came from rules that no longer apply. What the 2024 settlement changed.

On extra charges: except for appropriate copays, a Medicaid dental provider may not charge you anything more unless you agree to and sign a private-pay agreement at the start of treatment. If an office asks for money up front for a covered service, ask which agreement you would be signing and why the service is not being billed to Medicaid.

Dentists that take Fidelis Medicaid: where the list lives

DentaQuest lists three Fidelis products among the New York Medicaid dental plans it administers: Fidelis Care Adult Medicaid, Fidelis Care Children Medicaid and Fidelis Care CHP (Child Health Plus). For those members, “dentists that take Fidelis” in practice means dentists in DentaQuest’s network for that Fidelis plan.

  1. Call Fidelis at 1-888-343-3547 (TTY 711) and ask: “Which company handles dental for my plan, and where do I search for its dentists?”
  2. Search that network for your ZIP code and the exact plan: adult Medicaid, children’s Medicaid or Child Health Plus are listed separately.
  3. Call the office with your Fidelis member ID and ask whether it takes Fidelis Medicaid through DentaQuest and is taking new adult patients.
  4. Ask about the work, not only the visit: “Do you do root canals and crowns for Fidelis Medicaid patients, or do you refer those out?”

One trap: Ambetter from Fidelis Care is a marketplace plan, not Medicaid, and most Ambetter levels do not include adult dental. Fidelis says Gold Enhanced adds adult dental and vision options in select counties and that Gold members can add them for an extra cost. A dentist who takes “Fidelis” for Medicaid may not be in network for an Ambetter dental benefit, and the reverse. Ambetter from Fidelis Care.

On Medicaid, Healthfirst does not sell dental as a separate plan; dental comes with your Medicaid coverage. Healthfirst’s Medicaid page lists checkups, cleanings, X-rays and fillings, with no referral needed to see a dentist, and DentaQuest lists Healthfirst Medicaid Managed Care (adult and child) and the Healthfirst Personal Wellness Plan (HARP) among the plans it administers.

That makes the search the same as for Fidelis: ask Healthfirst which dental network applies to your plan, then search that network and call the office. Healthfirst’s Medicaid member services number, as listed by the state Health Department, is 1-866-463-6743.

If your Healthfirst card is a Medicare plan, dental works differently: it is a plan benefit with its own limits, set out in that plan’s Summary of Benefits, and it is not covered by the Medicaid dental rules on this page. Medicare and dental coverage · Is Healthfirst Medicaid?.

Dental by plan: who to call first

Every Medicaid plan in New York City covers the same dental benefits, because the state sets them. What differs is the dentist list. Start with the plan’s member line; the state Health Department publishes these numbers for the seven Medicaid plans sold in all five boroughs.

Your Medicaid planMember servicesDental network note
Fidelis Care1-888-343-3547Listed by DentaQuest (adult, children, Child Health Plus)
Healthfirst1-866-463-6743Listed by DentaQuest (adult, child, Personal Wellness Plan)
MetroPlus1-800-303-9626Listed by DentaQuest; MetroPlus also has a “Find a Doctor, Dentist, or Specialist” search
HIP (EmblemHealth), Enhanced Care1-855-283-2146Listed by DentaQuest; EmblemHealth shows $0 dental visit copays
Anthem BlueCross and BlueShield HP1-888-809-8009Ask the plan which dental vendor it uses
Molina Healthcare1-800-223-7242Ask the plan which dental vendor it uses
UnitedHealthcare Community Plan1-888-617-8979Ask the plan which dental vendor it uses

“Listed by DentaQuest” means the plan appeared on DentaQuest’s New York Medicaid page in April 2026. Vendors change, and a plan can use different dental companies for different products, so let the plan confirm. If the dental list is thin where you live, switching Medicaid plans is allowed year-round through NY Medicaid CHOICE, 1-800-505-5678. All seven NYC Medicaid plans compared.

Low-cost dental clinics and dental schools in NYC

When the plan list is thin, community health centers and dental schools are the next stop. The NYC Health Department’s low-cost dental list, dated August 2024, covers all five boroughs. The city’s own advice on that list: if you already have insurance, check with your plan that you can be seen at the clinic, and contact the clinic directly about services, hours, insurance and fees.

The clinics of the two dental schools on the city’s Manhattan list:

ClinicAddressPhone
New York University College of Dentistry345 East 24th Street, New York, NY 10010212-998-9800
NYU Dentistry Oral Health Center for People with Disabilities345 East 24th Street, 8th Floor, New York, NY 10010212-998-9988
Columbia University College of Dental Medicine (adult)622 West 168th Street, New York, NY 10032212-305-6100
Columbia University College of Dental Medicine (pediatric)722 West 168th Street, New York, NY 10032212-305-6754

These numbers are as the city printed them in 2024. Ask each clinic whether it takes your specific Medicaid plan before booking. Dental school clinics treat patients under faculty supervision, usually with longer appointments and waiting lists.

The same list names community health center dental departments in every borough, many of which see uninsured patients on a sliding scale. We do not reproduce the whole list; the city’s PDF is the current version.

What to say on the phone to a dental office:

“I have Medicaid through [exact plan name], member ID [number]. Are you in network for that plan, are you taking new adult patients, and do you do root canals and crowns for Medicaid patients?”

If the answer is no

A denial for dental work is appealable. Get the denial in writing with the reason. For a managed care plan, file the plan’s internal appeal first, then a state fair hearing; for fee-for-service Medicaid, request a fair hearing directly. Appealing a denial · How fair hearings work.

If you have no coverage at all, check whether you qualify for Medicaid before paying cash. There is no enrollment season. Meanwhile, the typical cost of a dental visit in NYC shows what to expect at full price.

Questions people ask

How do I find a dentist that takes my Medicaid plan in NYC?

Call the member number on your plan card and ask for dentists near your ZIP code who take new patients under your exact plan. The state tells managed care members to use their plan for this. With straight Medicaid, use the state’s provider listing or call 311.

What dentists take Fidelis Care Medicaid?

Fidelis keeps its own dental network. Call Fidelis at 1-888-343-3547 and ask for dentists near you, then confirm with the dental office using your full plan name and member ID.

Does Healthfirst Medicaid cover dental?

Yes. Healthfirst lists checkups, cleanings, X-rays and fillings and says no referral is needed to see a dentist. Ask Healthfirst for dentists in your area who take your specific plan.

Does New York Medicaid cover root canals and crowns?

Yes, when medically necessary. Coverage expanded on January 31, 2024, so more crowns and root canals are approved than before.

Can a Medicaid dentist charge me extra?

Only appropriate copays, unless you agree to and sign a private-pay agreement at the start of treatment.

Does NYU dental clinic take Medicaid?

The NYU College of Dentistry is on the city Health Department’s low-cost dental list, at 212-998-9800. Call and ask whether it takes your specific Medicaid plan before booking.

Does DentaQuest work with Fidelis Care?

Yes. DentaQuest lists Fidelis Care Adult Medicaid, Fidelis Care Children Medicaid and Fidelis Care Child Health Plus among the New York Medicaid dental plans it administers. Confirm with Fidelis which network applies to your plan.

Is there a separate Healthfirst dental plan?

Not for Medicaid members: dental is part of Healthfirst Medicaid, with no referral needed. DentaQuest lists Healthfirst’s Medicaid and Personal Wellness Plan among the plans it administers. Healthfirst Medicare plans have their own dental benefits.

Does Ambetter from Fidelis cover dental?

Only some plans. Fidelis says Gold Enhanced adds adult dental and vision options in select counties and Gold members can add them for an extra cost.

Sources

  1. NYS Department of Health — Medicaid member dental benefits and how to locate a dental provider (checked 2026-10-29)
  2. NYS Department of Health — Medicaid Enrolled Provider Listing (health.data.ny.gov) (checked 2026-10-29)
  3. NYC Health Department — low-cost dental clinics, all boroughs (August 2024) (checked 2026-10-29)
  4. Healthfirst — Medicaid Managed Care plan page (dental benefits) (checked 2026-10-29)
  5. Fidelis Care — Medicaid Managed Care (benefits) (checked 2026-10-29)
  6. NY Health Access — expanded Medicaid dental benefits effective 1/31/24 (checked 2026-10-29)
  7. DentaQuest — New York Medicaid dental plans (archived copy of April 12, 2026) (checked 2026-11-03)
  8. NYS Department of Health — 2024 availability of Medicaid managed care plans in NYC, with member services numbers (checked 2026-11-03)
  9. Fidelis Care — Ambetter from Fidelis Care metal level products (adult dental options) (checked 2026-11-03)
  10. MetroPlusHealth — how to find a dentist (checked 2026-11-03)
  11. EmblemHealth — Medicaid (Enhanced Care) benefits and copays (checked 2026-11-03)

More in Medicaid in New York: Who Qualifies, How to Apply, How to Keep It

This page explains how the system works. It is not medical advice. More.