Manhattan and Staten Island Medicaid Offices: Chinatown, Dyckman and Bay Street HRA Locations

Manhattan and Staten Island HRA Medicaid offices: addresses and hours

These are the offices on HRA’s Medicaid locations page for both boroughs, checked on November 3, 2026. HRA publishes these hours and no appointment or walk-in rules, so phone the office first.

“HRA Medicaid office Manhattan” means one of two places at opposite ends of the borough: Chinatown on Chrystie Street in Lower Manhattan, or Dyckman on 10th Avenue in Inwood. Pick by where you live, not by which one you heard of first. The Bronx, Brooklyn and Queens are on the citywide list of HRA Medicaid offices.

SNAP centers and Benefits Access Centers in both boroughs

HRA runs SNAP centers for food benefits and Benefits Access Centers (BACs) for Cash Assistance separately from its Medicaid offices. Several Manhattan sites are SNAP or BAC only, which is why people in Harlem sometimes end up in the wrong building.

On Staten Island, the Medicaid office is at 215 Bay Street and the SNAP center and BAC are a few numbers away at 201 Bay Street. In Inwood, Medicaid, SNAP and Cash Assistance all share 4055 10th Avenue, so ask for the Medicaid office on the Lower Level.

Who needs an HRA office and who applies with NY State of Health

HRA says it accepts Medicaid applications from people 65 or older, people with a disability or blindness, people on Medicare who are not parents or caretakers of minor children, and former foster youth under 26. Everyone else applies with NY State of Health, online or at 1-855-355-5777 (TTY 1-800-662-1220).

The state Health Department adds that more people outside the income-only rules now get Medicaid through NY State of Health, including people with both Medicare and Medicaid, people 65+ not seeking long-term care, and Medicare Savings Program applicants. Wherever you start, the state says staff will help you apply in the right place.

Why New York splits Medicaid this way: where to apply for Medicaid in NYC.

Applying online instead of crossing the borough

HRA lists ACCESS HRA, at a069-access.nyc.gov/accesshra, as a way to apply for Medicaid online and to submit renewals. Staten Island has a single Medicaid office at 215 Bay Street, and Harlem has none, so for many people in both boroughs the nearest office is a long trip. Online saves it.

To change your address or report a change, HRA takes forms MAP-751K and MAP-751W by fax. Both are linked from our Medicaid forms page.

What to bring to Chinatown, Dyckman or Bay Street

The state Health Department lists the documents HRA-type (non-MAGI) applicants need. Bring copies of what applies:

• Citizenship or immigration status. A U.S.-born citizen with a valid Social Security number is usually verified by match; a naturalized citizen brings a naturalization certificate or U.S. passport.
• Age, if Social Security cannot confirm it.
• Four weeks of recent pay stubs if you work.
• Other income: Social Security, VA benefits, pension, unemployment, child support.
• Where you live: rent receipt, landlord statement, mortgage statement or a recently mailed envelope.
• Medicare card and any other insurance card.
• Bank accounts, insurance policies and other resources if you are 65+, blind or disabled and applying for nursing home or community long-term care.

HRA requires proof of Medicare from applicants 65 and older and makes Medicare enrollment a condition of eligibility for those not enrolled. The state says it will tell you if more proof is needed to finish the case.

Language help at the Manhattan and Staten Island offices

HRA says it provides free interpretation at all walk-in sites in about 180 languages, and you can ask for an interpreter at any time. If no bilingual worker is free, staff use HRA’s telephone interpretation service. You can bring your own interpreter if that person is 18 or older, and HRA’s “I Speak” card lets you show your language at the desk.

The rule is the same at all three offices: the office name or neighborhood does not limit which language you can ask for. Ask at check-in, and do not let a minor interpret an interview about income and immigration status.

If you are refused, HRA takes language-access complaints through 311, anonymously and regardless of immigration status. More on interpreter rights in health care: language access.

“I need a free interpreter in [language]. I’m here to apply for Medicaid with HRA.”

Free in-person help in Manhattan and on Staten Island

The state funds Facilitated Enrollers for the Aged, Blind and Disabled, community agencies that help people 65+, blind or disabled apply for Medicaid, free and in person. The state lists these for the two boroughs:

For income-based NY State of Health applications, a certified navigator is free and earns no commission: free navigators.

Neither HRA nor the state publishes wait times, so a phone call is the only check before you travel. Local context on getting to care is on the Chinatown, Inwood and St. George pages.