Queens Medicaid Offices: Jamaica and Long Island City HRA Locations, and How to Avoid the Trip

Queens HRA Medicaid offices: addresses, phones and hours

These are the two Queens offices on HRA’s Medicaid locations page, checked on November 3, 2026. HRA publishes these hours and says nothing about appointments or walk-in service, so call before you travel.

The search “Medicaid office Jamaica” points to the 8th Floor at 165-08 88th Avenue. The search “Queens Medicaid office” usually means one of these two; there is no HRA Medicaid office in Flushing, Jackson Heights or the Rockaways on HRA’s list. Jamaica opens half an hour later than Long Island City, which is worth knowing if you are trying to be first in line. The other boroughs are on the citywide list of HRA Medicaid offices.

Queens SNAP centers and Benefits Access Centers

HRA runs separate walk-in sites for food benefits (SNAP centers) and Cash Assistance (Benefits Access Centers). In Queens they sit inside the same two buildings as the Medicaid offices, one floor apart, plus a third site in the Rockaways.

At 32-20 Northern Boulevard, Medicaid is on the 3rd Floor, SNAP on the 2nd (with its entrance on One Honeywell Street), and Cash Assistance on the 4th. At 165-08 88th Avenue, Medicaid is on the 8th Floor and SNAP on the 3rd. Saying “Medicaid office, 8th Floor” to building security saves a wrong elevator ride.

Which Queens residents need HRA, and who goes to NY State of Health

The office is the right place for a narrow group. HRA says it accepts Medicaid applications from people 65 or older, people with a disability or blindness, people on Medicare who are not parents or caretakers of minor children, and former foster youth under 26. Everyone else applies through NY State of Health, online or at 1-855-355-5777 (TTY 1-800-662-1220).

The state Health Department notes that more people outside the income-only rules are now enrolled through NY State of Health, including people with both Medicare and Medicaid, people 65+ who are not seeking long-term care, and Medicare Savings Program applicants, and that staff at either door will route you to the right one.

Why the system splits this way is explained in where to apply for Medicaid in NYC.

Applying from Queens without a visit

ACCESS HRA, at a069-access.nyc.gov/accesshra, is HRA’s online portal, and HRA lists it as a way to apply for Medicaid and to submit renewals. For a household in Far Rockaway or Bayside, far from both Queens Medicaid offices, it replaces the trip entirely.

Address changes and case updates also do not need a visit: HRA takes forms MAP-751K and MAP-751W by fax, both linked from our Medicaid forms page.

What to bring to the Jamaica or Long Island City office

The state Health Department publishes what HRA-type (non-MAGI) applicants must document. Bring copies of each that applies to you:

• Citizenship or immigration status. U.S.-born citizens with a valid Social Security number are usually verified by match; naturalized citizens bring a naturalization certificate or U.S. passport.
• Age, if Social Security does not confirm it.
• Four weeks of recent pay stubs if you work.
• Other income: Social Security, VA benefits, pension, unemployment, child support.
• Where you live: rent receipt, landlord statement, mortgage statement or a recently mailed envelope.
• Insurance cards, including the red, white and blue Medicare card.
• Bank accounts, insurance policies and other resources if you are 65+, blind or disabled and applying for nursing home or community long-term care.

HRA requires proof of Medicare from applicants 65 and older and requires enrollment in Medicare as a condition of eligibility if you are not enrolled. If you are short a document, the state says you will be told if proof is needed to finish processing.

Language help at Queens HRA offices

HRA says it provides free interpretation at all walk-in sites in about 180 languages, and that you can ask for an interpreter at any time. If no bilingual worker is free, staff call HRA’s telephone interpretation service. You may bring your own interpreter if that person is at least 18 years old, and HRA’s “I Speak” card lets you point to your language at the desk.

Ask at the reception window, before your name is called, so the interpreter is lined up when the interview starts. Avoid using a teenager to interpret: the 18-and-over rule exists because the interview covers income, household members and immigration status.

If an office refuses an interpreter, HRA takes language-access complaints through 311, anonymously if you want and regardless of immigration status. Your wider rights in health care settings are on our language access page.

“I would like a free interpreter in [language], please. I’m here for a Medicaid application with HRA.”

Free in-person help in Queens

The state Health Department funds Facilitated Enrollers for the Aged, Blind and Disabled: community agencies that help people 65+, blind or disabled apply for Medicaid, free and in person. The state lists these for Queens:

For income-based applications, a certified NY State of Health navigator does the same thing and earns no commission: free navigators.

The honest limit: neither HRA nor the state publishes wait times or appointment rules for these offices, so a call ahead is the only check you have. If the office line does not pick up, the Helpline can at least confirm which office holds your case. Local context for the two biggest service areas is on the Jamaica and Far Rockaway pages.